Care Plans & Support Contracts
Care Plans & Support Contracts
Protect your investment. Maximize uptime. Reduce unexpected downtime.
CUTWORX USA Care Plans and Support Contracts are designed to keep your systems operating at peak performance. Whether you need priority phone support, preventative maintenance, warranty extensions, or advanced application-level assistance, we offer structured coverage options to match your operational needs.
From essential portal access to enterprise-level Platinum support, our plans provide the right level of protection and technical access for every production environment.
Available Options Include:
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Core Care Plan
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Annual Phone Support Contract
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Standard Care Plan
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Extended Care Plan
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Premium Care Plan
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Platinum EliteCare
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Preventative Maintenance Contracts
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Remote & On-Site Training Packages
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Keep your CUTWORX USA systems running smoothly with the Standard Care Plan. This plan extends your Premium Remote/Phone Support coverage for one additional year and includes complimentary software upgrades when compatible - so you stay current with improvements and system enhancements. In addition, the...
- $7,600.00
- $7,600.00
- Unit price
- per
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Protect your investment. Maximize uptime. Reduce unexpected downtime. This contract includes one scheduled preventative maintenance visit per calendar year within the Continental United States. Our certified technician will perform a comprehensive inspection, cleaning, and system evaluation to ensure optimal performance and long-term reliability. Preventative...
- $3,800.00
- $3,800.00
- Unit price
- per
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Flexible, expert-led training tailored to your schedule. Our Scheduled Remote Training package allows you to work directly with a certified technician to improve machine operation, workflow efficiency, and software usage — all without the added cost of travel. This is our most popular training...
- $500.00
- $500.00
- Unit price
- per
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Scheduled On-Site Training (8 Hours) Hands-on, in-person training designed to maximize performance and uptime. After installation and basic operator instruction, our technician will travel to your facility to provide advanced, on-site training for your operators on your CUTWORX USA hardware and software. This immersive...
- $1,200.00
- $1,200.00
- Unit price
- per
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Platinum EliteCare Strategic-level support for high-performance operations. Platinum EliteCare is designed for production environments that demand more than technical troubleshooting. This plan provides direct access to our Design & Applications team, priority response handling, and advanced application-level support. This is our highest tier of...
- $30,000.00
- $30,000.00
- Unit price
- per
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Maximize performance. Minimize downtime. Protect your investment. The CUTWORX Premium Care Plan delivers comprehensive coverage, priority support, preventative maintenance, and enhanced warranty protection for production environments that demand reliability. This is your highest level of protection and operational assurance. What’s Included 20% Discount on...
- $20,000.00
- $20,000.00
- Unit price
- per
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Upgrade your protection and maximize uptime with the CUTWORX Extended Care Plan. Designed for growing production environments, this plan extends your coverage while reducing operating costs through parts discounts and enhanced service benefits. What’s Included 20% Discount on Parts & Consumables 5% Discount on...
- $12,500.00
- $12,500.00
- Unit price
- per
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Essential access to the tools and information you need to stay productive. The Core Care Plan provides direct access to the CUTWORX USA Support Portal, giving you on-demand access to technical resources, FAQs, training videos, and reference materials. This plan is ideal for self-sufficient...
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The Annual Phone Support Contract provides priority access to expert technical assistance for both simple and complex operational questions. For machines outside of warranty coverage, an active Phone Support Contract is required to access our technical support team. What’s Included Direct access to certified...
- $3,000.00
- $3,000.00
- Unit price
- per


