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Ops Console / Module 01
Find the real cause, not the symptom.
A symptom you treat comes back; a cause you remove stays gone. When a job gets reprinted, a press goes down, or a deadline slips, these five methods take you from "what happened" to "why it happened", so the fix sticks instead of repeating next week.
Ask "why" five times to walk from a symptom to the cause you can fix. Best for one clear problem with a single cause chain. Saves a PDF and JSON record.
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A cause-and-effect diagram that sorts every possible cause into six categories, so a team sees the whole field before chasing one lead.
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A ranked chart of causes by frequency or cost that exposes the vital few driving most of the loss, so you fix what actually moves the number.
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The loop that keeps an improvement honest: plan a change, test it small, check the result, then adopt, adjust, or drop it.
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A single page that carries a problem from background to follow-up, forcing clarity and aligning the whole team on one story.
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