Frequently Asked Questions
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Last updated: June 2024
1. General questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please use the Contact Us form and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping.
2. product questions
How do I know which blade or bit to buy?
Each blade and bit shows the material it can be used foron the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to Contact Us.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please Contact Us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards: Visa, MasterCard, Discover, American Express.
Do you offer installment payment options?
Yes, we offer leasing options for certain purchases. Please check our website or use our Contact Us form for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free ground shipping on orders above $ 125.00.
Do you ship to P.O. boxes?
No, we do not ship to P.O. Boxes.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team through our Contact Us page or by calling us t 469.758.2288.
What are your business hours?
Our business hours are Monday through Friday from 8:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our Contact Us page on our website
Do you have a physical address?
Yes, we do have a physical address.
Our headquarters is located at:
8101 Tristar Drive
#110
Irving, TX 75063
United States